Shipping policy

Thank you for shopping with GraceWillowFaith.

We are honored to create faith-inspired products made with love and care. Many of our products are made to order, which means each item is specially created just for you after your order is placed.

Order Processing Time

Orders are typically processed within 2–7 business days before shipment.

Processing times may be longer during:

  • Holidays

  • Peak shopping seasons

  • High order volumes

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details.

Shipping Times

Estimated shipping times vary depending on your location.

United States

  • Standard Shipping: 3–7 business days

International Orders

  • Standard Shipping: 7–21 business days

Please note that shipping times are estimates and may vary due to customs, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Tracking Your Order

Once your order ships, you will receive tracking information by email.

Please allow 2–5 business days for tracking updates to appear after shipment.

Delays

While we work hard to ensure timely delivery, occasional delays may happen due to:

  • Shipping carrier issues

  • Customs processing

  • Weather disruptions

  • Holiday demand

GraceWillowFaith is not responsible for delays caused by shipping carriers or customs.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrectly entered addresses provided by customers.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at gracewillowfaith@gmail.com.

Refer to our Refund Policy Here. 

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

We will review your request and work quickly to resolve the issue.

For full details regarding returns, exchanges, and refunds, please visit our Refund Policy page.

Contact Us

If you have any shipping-related questions, please contact us at:

Email: gracewillowfaith@gmail.com